1. SCOPE OF ROLE:

Service for the Underserved, Inc. (S:US) is a dynamic social service and housing agency with 46 years of experience in providing housing and services to the most vulnerable in New York City.    The Real Estate team at S:US is tasked with maintaining and expanding S:US’ large and diverse Real Estate portfolio. Our team’s goal is to fulfill S:US’ commitment to reducing long-term homelessness by 90% and to enable all our residents to have a safe, clean, affordable place to call home, and all our staff have the right work environment to carry out the mission.

This is an exciting time at S:US as we recently announced a goal to create 20,000 affordable and supportive housing units in the next 10 years. S:US has opened our 2 largest buildings in 2025 with a total of 775 units of housing in 2025, roughly 50% affordable and 50% supportive. S:US has an additional 460 units in construction and another 2000 in predevelopment.  S:US is among the two largest providers of supportive housing in New York State, and among the largest nationally.

The Director of Housing Preservation and Asset Management (DPAM) will have the expertise and expertise in the preservation of existing affordable housing and real estate project management and construction administration to supervise and lead in multifamily rehabilitation projects ($25,000-$10 million per building) including Portfolio refinancings and rehabilitations, Year 15 investor exit projects, Local Law 11 Façade work, elevator modernizations, boiler replacements and the like. The range of duties will include negotiation with government agencies (HPD, HCR, HDC, DOB), collecting due diligence items, preparing financial pro forma capital and operating budgets, capital repair scoping, bidding, consultant procurement, site walkthroughs, construction management, preparing and reviewing requisitions, and tracking budgets.  The projects will include buildings owned solely by S:US and those owned jointly and with various for-profit partners. The role will supervise the Preservation Project Manager and will report to the SVP of Real Estate. The DPAM will work closely with the Director of Housing Development, Director of Sustainability, the LP Finance Group and the VP for Facilities.

1. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Supervision of the project manager.
• Research and identify funding sources.
• Complete financial underwriting.
• Complete financing applications for HPD, HCR, HFA, others.
• Coordinate and lead design meetings with architects, engineers, consultants and contractors prior to closings and during construction.
• Coordinate the submission of due diligence to government agencies, lenders and investors.
• Lead preservation loan closings and Year 15 investor exits.
• Manage projects during construction ensuring they are on time and within budget, including process requisitions, conduct site visits, manage the construction project team.
• Coordinate construction schedule with residents and S:US program staff to minimize disruption.

Essential duties and responsibilities: Capital Repairs

• Management of all existing design, engineering and environmental consultant contracts and drafting RFPs for new consultants, inclusive of scopes of work, bid tracking, and price leveling, follow S:US bidding process.
• Track the timeline and progress of Local Law 11 requirements, building reserves, funding resources, and façade project budgets.

Essential duties and responsibilities: Asset Management

• Work closely with the maintenance, finance and property management departments to ensure Asset Management of S:US’ large and diverse housing portfolio.
• Assist SVP in quarterly and annual analysis of S:US’ LIHTC portfolio to ensure adequate asset management.
• Conduct regular financial analysis of S:US’ building portfolio.

Essential duties and responsibilities: Other

• Work on special projects and collaborate with other disciplines as assigned by management.
• Research and, as requested, complete responses to Requests for Proposals and Requests for Qualifications.
• Assist with submissions for foundation grants as relevant to Real Estate and Housing.
• Required to work in the field 2-3 days a week when needed.
• Additional responsibilities across S: US’s Real Estate portfolio beyond those listed above may be assigned as needed.

• KEY PERFORMANCE STANDARDS:
• Strong analytical, organizational, and communication skills
• Highly organized, detail oriented, and self-motivated
• Strong interpersonal skills
• Responsive and able to work in a fast-paced environment, often under strict deadlines
• Excellent written and verbal communication skills
• Strong MS Office skills
• Teamwork: ability to work both independently and in a team-oriented environment
• Self-Motivated: independent thinker with the initiative to maintain a stable level of productivity
• Ability to travel independently to all neighborhoods of New York City
• Ability to work extended hours, including nights and weekends when necessary (not often)

1. REQUIREMENTS:

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• Passion for the S:US mission and supportive housing
• 5–10 years of professional experience in a related field, including housing development, housing preservation, and construction management
• Familiarity with construction contracts and governmental contract administration
• Familiarity with NYC/NYS affordable and supportive housing rent subsidies and service programs
• Understanding of low-income housing tax credits and bond financing

PREFERRED QUALIFICATIONS

• Master’s degree in a related field
• Experience with HPD, HCR, and other NYC/NYS public agencies
• Experience with Procore or similar construction management software

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.